The service call fee covers the cost of sending our skilled technician to your home or business to assess and diagnose the issue with your appliance or equipment. This fee includes the technician's time, travel expenses, and expertise to evaluate the problem and provide a repair estimate.

If you decide to move forward with the repair, the service call fee will be deducted from the total repair cost.

If you choose not to proceed with the repair, the service call fee is due at the time of the technician's visit.

Payment is expected immediately after the repair unless a 14-day payment term is agreed upon and documented in the invoice.

Accepted Payment Methods: We accept payments by cash, credit/debit cards, and checks. Please make checks payable to PerFix.app.

By settling the balance stated on the provided invoices, the Customer confirms that all requested services as of that date, and/or any additional services listed in the description section of the invoice, have been successfully completed and tested unless specified otherwise. Labor charges will apply if any repair work has been performed. By accepting this invoice, the Customer agrees to pay in full the amount noted in the “Total” section.

If a deposit was paid in advance for a repair and the client cancels due to circumstances outside of the company's control, this deposit is non-refundable.

By opting in to SMS messages from Perfix Appliance Repair, you agree to receive text messages for customer support, service updates, and other communications related to your account.

- You can cancel the SMS service at any time. Just text STOP. After you send the SMS message “STOP” to us, we will send you an SMS message to confirm that you have been unsubscribed. After this, you will no longer receive SMS messages from us. If you want to join again, just sign up as you did the first time and we will start sending SMS messages to you again.

- If you are experiencing issues with the messaging program, you can reply with the keyword HELP for more assistance.

- Carriers are not liable for delayed or undelivered messages.

- As always, message and data rates may apply for any messages sent to you from us and to us from you. Message frequency varies. If you have any questions about your text plan or data plan, it is best to contact your wireless provider.

Perfix Appliance Repair does not share mobile numbers, text messaging originator opt-in data, or consent with any third parties or affiliates for marketing or promotional purposes.

Mobile information may be shared only with subcontractors and service providers that support the delivery of SMS services, such as messaging platforms, telecommunications providers, or customer support vendors. This information is used solely to provide and operate the messaging service.

All other use case categories exclude text messaging originator opt-in data and consent. This information will not be shared with any third parties.

What you give us: your name, phone number, service address and ZIP code, the appliance and the problem you describe, and anything you write in a request form or a text message.

Phone calls: calls to (209) 646-1545 are answered by our AI assistant. Calls are recorded and transcribed so we can book your repair correctly, check the quality of our service and resolve disputes.

Collected automatically: when you visit perfix.app, we and our analytics and advertising partners collect technical information through cookies and similar technologies: your IP address, browser and device type, the pages you view, and the ad you clicked to reach us, including click identifiers from Google and Microsoft ads.

• To schedule your repair, send a technician and contact you about your request.
• To send appointment confirmations, reminders and service updates by text message, if you agreed to receive them.
• To prepare invoices and honor our warranty.
• To improve our service and to measure which of our ads bring customers to us.
• To meet our legal obligations.

We do not sell your personal information. We share it only with the technician who performs your repair; with service providers that run our phones, text messaging, scheduling, payments, website hosting, analytics and advertising measurement, and only as far as they need it to provide those services; and with authorities when the law requires it.

To review, correct or delete the information we hold about you, call (209) 646-1545, email perfix.app@gmail.com, or write to 5227 Grouse Run Dr, Stockton, CA 95207. Reply STOP to any text to stop messages. You can block or delete cookies in your browser settings and manage personalized ads in your Google and Microsoft account ad settings.

Our site does not respond to browser Do Not Track signals. Our analytics and advertising partners may collect information about your online activity over time and across different websites.

We keep service records for as long as we need them to provide warranty service, keep business records and meet legal obligations. We use reasonable administrative and technical safeguards to protect your information, but no system is perfectly secure.

Our site and services are not directed to children under 13, and we do not knowingly collect their personal information.

When we change this policy, we post the new version on this page and update this date. Effective date: September 29, 2026.